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1409 Willow Street, Suite 501
Minneapolis, MN 55403
Phone (612) 345-5029
Fax 1 (612) 392-3957

Resources & FAQ

Our Clinic Policies

Our Clinic Policies acknowledge that progressive medical standards and approaches may be a significant part of your treatment regimen at Minnesota Personalized Medicine.

Click on each heading below to learn more about our Clinic Policies.

Appointment Types

Your appointment with Minnesota Personalized Medicine is an investment in your health and optimal wellbeing. With each appointment, you have the opportunity to purchase your physician's time and expertise.

We encourage advance preparation for each appointment to minimize cost.

New Patient Appointments

New Patient appointments are based on the physician's hourly rate.

The appointment cost includes face-to-face time with your physician (typically 2-1/2 to 4 hours) plus additional time necessary for medical record review and charting preparation (ranging from 0 to 2 hours or potentially more depending on complexity). It also includes assessments and a co-created Action Plan.

Test kits and supplement costs, however, are not included in the appointment cost.

New Patient appointments can be scheduled as an in-person appointment in our clinic or a telemedicine appointment.

Follow-Up Appointments

Follow-Up appointments are based on the physician's hourly rate.

While the appointments can range from 30 minutes to 2 hours, they are typically 1-1/2 hours long. They are scheduled in accordance with complexity and time required.

The number of Follow-Up appointments will vary from patient to patient. A patient should plan to return for a total of two Follow-Up appointments on average. However, more complex cases may require more.

Follow-Up appointments can be scheduled as an in-person appointment at our clinic; as a telemedicine appointment; or as a phone consultation.

Telemedicine Appointments

Telemedicine appointments are based on the physician's hourly rate. They are available upon request and require appropriate scheduling.

Phone Consultations

Phone consultations are based on the physician's hourly rate. They are available upon request and require appropriate scheduling.

Overall

Our responsibilities for medical consultation are no different than from any other medical clinic. Phone calls and emails, unless otherwise specified, are not a substitute for appropriate clinic follow-up.

We encourage follow-up in a timely fashion based on our suggested schedule. If this is not possible, this may preclude our capacity to consult with you.

Changes in treatment plans requiring documentation will be done only by in-person appointment; by phone consultation; and/or by patient portal messaging.

We strongly recommend that all patients adhere to the recommended Follow-Up appointment plan. If circumstances have prevented Follow-Up appointments for more than three months past the recommended time, another Follow-Up appointment will be required before any additional refills or medical orders can be authorized.

Cancelations

We strive to be flexible and to be of the greatest service to you. Therefore, all New Patient appointments are blocked for 2-1/2 to 4 hours with flexibility to extend beyond, if necessary.

For this reason, all new patients who fail to cancel within four, full business days will be charged for a 1-1/2 hour appointment. This fee is non-refundable.

Insurance

Minnesota Personalized Medicine is a private, independent, “micro”-medical practice. Therefore, we do not participate in any insurance programs.

While we are considered out-of-network, all patients will receive a receipt at the end of their appointment which can be submitted to insurance for possible reimbursement.

Reimbursify

Health Insurance Reimbursement

We have partnered with Reimbursify for you to easily submit your claims for out-of-network health insurance reimbursement at no cost.

Download the app to get started today.

Learn More

Medicare

Minnesota Personalized Medicine does not participate in Medicare.

All Medicare patients are required to review and sign a Medicare Private Contract before being seen. If you are a new Medicare patient, be prepared to review and sign this prior to your New Patient appointment. This is to document compliance with federal Medicare law.

Laboratory Tests

Lab tests may be covered by insurance or paid for using a health savings account (HSA).

We use Genova Diagnostics and Quest Diagnostics for many lab tests.

For specialty lab tests, we use a variety of labs that may or may not be covered by insurance.

Please contact your insurance company directly with specific coverage questions.

Pricing Transparency

We strive to provide you with the highest quality of care possible while being fully transparent in our pricing.

Click here for a complete price list of our services and products.

View Prices

Payment

When you schedule your appointment, we will request a credit card to keep in our secure, HIPAA-compliant database in order to hold the appointment. No charges will be applied to your credit card unless you miss or cancel an appointment without following our cancelation guidelines.

Payment for services will be due at the time of service unless otherwise noted.

A complete price list of our services and products is available under our Pricing Transparency policy.

HIPAA Notice of Privacy Practices

This notice describes how medical information about you may be used and disclosed and how you can get access to this information. Please review it carefully.

If you have any questions about this notice, please contact us at (612) 345-5029.

OUR OBLIGATIONS

We are required by law to:

  • Maintain the privacy of protected health information
  • Give you this notice of our legal duties and privacy practices regarding health information about you
  • Follow terms of our notice that are currently in effect

HOW WE MAY USE AND DISCLOSE HEALTH INFORMATION

The following describes the ways we may use and disclose health information that identifies you (“Health Information”). Except for the purposes described below, we will use and disclose Health Information only with your written permission. You may revoke such permission at any time by writing our practice HIPAA compliance officer.

For Treatment: We may use and disclose Health Information for your treatment and to provide you with treatment-related health care services. For example, we may disclose Health Information to doctors, nurses, technicians, or other personnel, including people outside our office, who are involved in your medical care.

For Payment: We may use and disclose Health Information so that we or others may bill and receive payment from you, an insurance company or third party for the treatment and services you received. For example, we may give your health plan information about you so that they will pay for your treatment.

For Health Care Operations: We may use and disclose Health Information for health care operations purposes. These uses and disclosures are necessary to make sure that all of our patients receive quality care and to operate and manage our office. For example, we may use and disclose information to make sure the obstetrical or gynecological care you receive is of the highest quality. We also may share information with other entities what have a relationship with you (for example, your health plan) for their health care operation activities.

Appointment Reminders: Treatment Alternatives and Health Related Benefits and Services. We may use and disclose Health Information to tell you about treatment alternatives or health-related benefits and services that may be of interest to you.

Individuals Involved in Your Care or Payment for Your Care: When appropriate, we may share Health Information with a person who is involved in your medical care or payment for your care, such as your family or a close friend. We also may notify your family about your location or general condition or disclose such information to an entity assisting in a disaster relief effort.

Public Health Activities: We may use and disclose Health Information for public health activities including disease control and work related injury cases.

Updated 4/9/21

Privacy

Your privacy is of the utmost importance to us.

As at all medical clinics, Minnesota Personalized Medicine will ask that you acknowledge that you have read and reviewed the government’s Notice of Privacy Practices. This will be provided for you at your New Patient appointment.

Minnesota Personalized Medicine has gone to great lengths to protect your medical privacy. This includes a thorough and ongoing review of our information technology (IT) infrastructure by Bayon IT Health Consultants.

The clinic is Ethernet-based and password-protected with appropriate firewalls. All written documentation and any documents with patient information are shredded immediately after their necessary use.

The clinic also has multiple physical locks and an alarm system. The building itself is locked after 7 PM on weekdays and on weekends.

The patient portal access to our electronic medical record database is completely HIPPA-compliant. We request that all patient communication take place through the patient portal rather than by email or voicemail. However, we do welcome phone calls during clinic hours.

Please note that we do not release any information to any other party without your explicit written permission. We also do not provide any medical details about your care over the phone without you providing a password established at your first appointment.

We will provide printed copies of your information to you in person in the clinic only. All patients will have access to their medical information via our password-protected patient portal.

Communication

We encourage the use of our HIPAA-compliant patient portal for messaging rather than routine email. Routine email is not HIPAA-compliant and, therefore, makes us subject to hefty federal fines.

A link to our patient portal can be found in the top, right corner of our website.

We generally only answer messages for registered patients.

Simple inquiries sent by registered patients through our patient portal will be answered by support staff at no charge. Inquiries regarding clarification of an Action Plan will be answered at no charge. Answers needing your physician's time, expertise and/or charting will be charged at $50+ depending on the time required.

A complete price list of our services and products is available under our Pricing Transparency policy.

Documentation

Paperwork will be completed upon request at the time of your appointment when possible. (i.e. Authorizations, letters of medical necessity, etc.) There will be a charge of $50 per report or more based on complexity if the reports are required outside of appointment times.

The fee for more complicated reports will be based on the practitioner hourly rate. There may be charges for review of past medical records if they are more complex.

If there is a change in prescription or treatment plan requiring documentation in the patient’s chart, there will be a minimum $25 charge or it will be based on the practitioner hourly rate for more complex consultations.

A complete price list of our services and products is available under Pricing Transparency.

Supplements

We often recommend supplements, vitamins, amino acids or other substances for therapeutic or preventive purposes. These may sometimes be administered by IV infusion.

We do not profit from in-clinic sales of any supplements.

We offer direct access to a limited number of supplements at the clinic. We only sell the highest quality supplements. All supplements are sold in the clinic at approximately 15-25% off retail pricing.

We also have an affiliate relationship with Fullscript.com and Wellevate.me where our patients can order the supplements that we recommended. These are typically sold at approximately 10% off retail pricing.

All proceeds from online sales support the clinic’s research and publication mission.

We encourage all patients to purchase recommended supplements from the vendor of their choice. There is no obligation to purchase them at our clinic or through our online partners. However, many supplements may be found in lower quality versions elsewhere. Therefore, we strongly encourage verifying the quality before buying from another vendor.

Please comparison shop for the best prices. If you find the same products are available for a lower price, please let us know. We will share this information with other patients.

A complete price list of our services and products is available under our Pricing Transparency policy.

Clinic Environment

At Minnesota Personalized Medicine, we strive to be a safe environment in every sense of the word.

The clinic space consists of minimal VOC-emitting materials and is served by a NASA-designed air purifier similar to that used in the space shuttle. There is no WiFi internet service in the clinic. We are also committed to using non-toxic cleaning products and to optimizing recyclable/reusable products.

We strive to be a scent-safe environment.

We ask that all patients and family members refrain from the use of perfumes or other scented products when visiting the clinic. These can adversely affect the health of our patients with allergies or chemical sensitivities.

Frequently Asked Questions (FAQ)

Have questions before making an appointment? Read our frequently asked questions here.

What is personalized medicine?

Personalized or individualized medicine is not the same as population-health medicine. This is an important distinction from conventional or mainstream medicine. We focus on the health of an individual and not on the health of an entire population.

This shift in focus is why the standard of care at Minnesota Personalized Medicine may differ in some areas from those standards deemed acceptable by the Minnesota Medical Association, the Minnesota State Board of Medical Practice, the American Medical Association, the American College of Physicians, and many other organizations who are thought to represent the standard of conventional medical care. These thoughtful organizations ensure excellent care that works well “on average, for most people.”

For the individuals we serve, Minnesota Personalized Medicine’s standards are consistent with those of the Academy of Integrative Health & Medicine, the American Board of Integrative Medicine and the Institute of Functional Medicine.

What is consultative care?

Consultative care is specialized support for you and your health team. We cannot provide primary care in the usual sense of the term. Because of this, we encourage you to have a primary care physician within the usual and customary insurance system.

Since we are not participating in the insurance industry, this means that should you ever require certain expensive procedures, they may be covered only if ordered through an “in-network” physician.

Please also note that we are not an emergency room or urgent care facility. Serious problems such as acute chest pain, shortness, of breath, severe abdominal pain, etc., should be handled in an acute care setting or by calling 911.

Do you take insurance?

Minnesota Personalized Medicine is a private, independent, “micro”-medical practice. Therefore, we do not participate in any insurance programs.

While we are considered out-of-network, all patients will receive an insurance form at the end of their appointment which can be submitted to insurance for consideration of partial reimbursement.

Reimbursify

We have partnered with Reimbursify for you to easily submit your claims for out-of-network health insurance reimbursement at no cost.

Download the app to get started today.

Learn More

Do you take Medicare?

Minnesota Personalized Medicine does not participate in Medicare.

All Medicare patients are required to review and sign a separate, private contract before being seen.

If you are a new Medicare patient, be prepared to review and sign this prior to your first appointment.  This is to document compliance with Federal Medicare law.

What kind of lab tests are typically ordered?

We may order blood, urine, stool and/or saliva lab tests as part of your care at our clinic.

Will insurance cover my lab tests?

Many lab tests are covered by insurance depending on your deductible and/or your out-of-network plan.

Please contact your insurance company for specific coverage questions.

Reimbursify

We have partnered with Reimbursify for you to easily submit your claims for out-of-network health insurance reimbursement at no cost.

Download the app to get started today.

Learn More

How can I find instructions for my lab test collection kit?

We have instructional videos for your test kit available on our this page just above the FAQ section.

We also provide instructions in the lab kit. Please call us at 612-345-5029 if you need an additional copy.

Can I have blood drawn at Minnesota Personalized Medicine?

Yes.

Blood samples drawn at our clinic are sent to Quest Diagnostics for testing. Quest Diagnostics will then bill your insurance company directly for the lab test(s). An additional option is to not bill insurance but pay a deeply discounted cash price on the day of your lab appointment prior to your blood draw.

Your lab test results will be reviewed with you by your practitioner at your Follow-Up appointment.

There is a $75 blood draw fee when blood is drawn at our clinic. Personal check or credit card payments are accepted at the time of your lab appointment.

What if I prefer to have blood drawn at an outpatient lab instead?

Lab tests can be done onsite; at your local clinic; at your nearest Quest Diagnostics lab; or within the Allina, Fairview, HealthEast, North Memorial, or Park Nicollet systems.

If you choose to have blood drawn at an outpatient lab, we will fax your lab order to the outpatient lab of your choice.

There is a $25 fee for our clinic to send your lab order to an outpatient lab. That lab will then bill your insurance for your lab test.

Your lab test results will be reviewed with you by your practitioner at your Follow-Up appointment.

Can I have my lab tests ordered through my primary care physician?

Your primary care physician may be willing to order our lab tests for you if you are being seen by them frequently and have other lab samples being drawn. This may allow you to have your lab tests covered by your insurance company depending on your insurance coverage.

We recommend that you contact your primary care physician to confirm.

You may need to provide your primary care physician with a copy of your Action Plan, so they know what tests are being requested by our practitioner. They can then order the lab tests for you at your primary care clinic lab.

Please be sure to request that your lab test results are faxed to our clinic at 1-612-392-3957. The lab must enter 1-612 even when dialing from the 612 area code.

If you prefer to send your lab test results to us via our OnPatient portal, please message us through the portal or call us at (612) 345-5029 to confirm that we received them.

What if I have questions about my lab bill?

Please contact the billing number listed on the bill.

Where can I purchase the supplements recommended by my practitioner?

We often recommend supplements, vitamins, amino acids or other substances for therapeutic or preventive purposes. These may sometimes be administered by IV infusion.

We do not profit from in-clinic sales of any supplements.

We offer direct access to a limited number of supplements at the clinic. We only sell the highest quality supplements. All supplements are sold in the clinic at approximately 15-25% off retail pricing.

We also have an affiliate relationship with Fullscript.com and Wellevate.me where our patients can order the supplements that we recommended. These are typically sold at approximately 10% off retail pricing.

All proceeds from online sales support the clinic’s research and publication mission.

We encourage all patients to purchase recommended supplements from the vendor of their choice. There is no obligation to purchase them at our clinic or through our online partners. However, many supplements may be found in lower quality versions elsewhere. Therefore, we strongly encourage verifying the quality before buying from another vendor.

Please comparison shop for the best prices. If you find the same products are available for a lower price, please let us know. We will share this information with other patients.

Do you offer parking?

We offer FREE parking to all of our patients for the duration of their appointment in space #1 and #11-14 in the parking lot adjacent to our building.

Our building also has a designated handicapped parking space available to all building guests next to space #1.

Free, two-hour parking and meters are also available along Willow Street and W. 15th St.

Our Instructional Videos

Detailed instructions on how to complete each lab test kit are available below. Just click on the test name to view the video.

If you don’t already have a follow-up appointment scheduled, please call us at (612) 345-5029 to schedule one. We will review your test results with your practitioner at that time.

CDSA 2.0 (Random) w/ Parasitology Instructional Video

CDSA 2.0 (Random) w/o Parasitology Instructional Video

GI Effects Stool Profiles Instructional Video

NutrEval FMV Amino Acids Instructional Video

NeuroLab Instructional Video

Test Kit Instructions
NeuroLab Urine & Saliva Test

DUTCH Test Instructional VideoTest Kit Instructions
DUTCH Test

DDI 24-Hour Urine Test Instructional VideoTest Kit Instructions
DDI Urine for Iodine Test