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1409 Willow Street, Suite 501
Minneapolis, MN 55403
Phone 612-345-5029
Fax 1-612-392-3957

Resources

Our Clinic Policies

Prior to your first appointment, we will provide you with a hard copy of our Clinic Policies. You will be asked to sign an acknowledgment that you have received and understand these policies.

Our Clinic Policies acknowledge that progressive medical standards and approaches may be a significant part of your treatment regimen at Minnesota Personalized Medicine.

Click on each heading below to learn more about our Clinic Policies.

Appointments

Your appointment with Minnesota Personalized Medicine is an investment in your health and optimal wellbeing. With each appointment, you have the opportunity to purchase our practitioners’ time and expertise.

We encourage advance preparation for each appointment to minimize cost.

New Patient Appointments

New patient appointments, including assessments and a co-created action plan, require 2-4 hours of time depending on the case’s complexity and the amount of preparation needed. This includes medical record review, face-to-face time with one of our practitioners, as well as additional time with one of our Integrators. At times, pre-preparation may require comprehensive review of large amounts of data. Please note that the time required may be billed for this service.

Before your appointment, we will send you an extensive Welcome Packet that asks you to share your story beyond the usual impersonal information requests. Upon your arrival, we will also have additional self-assessment questionnaires for you to complete.

Follow-Up Appointments

Follow-up appointments will be scheduled in accordance with complexity and time required. These will range from 1/2 hour to two hours. These appointments can be done onsite or by phone.

Phone Consultations

Phone consultations are available upon request and require appropriate scheduling.

Phone consultations will be charged at the customary hourly rates. Payment will be requested in advance by credit card or check.

Overall

Our responsibilities for medical consultation are no different than from any other medical clinic. Phone calls and emails, unless otherwise specified, are not a substitute for appropriate clinic follow-up.

We encourage follow-up in a timely fashion based on our suggested schedule. If this is not possible, this may preclude our capacity to consult with you.

Changes in treatment plans requiring documentation will be done only by in-person appointment or specified telephone and/or patient portal messaging consultation.

We strongly recommend that all patients adhere to the recommended follow-up appointment plan. If circumstances have prevented follow-up appointments for more than three months past the recommended time, another follow-up appointment will be required before any additional refills or medical orders can be authorized.

Cancellations

We strive to be flexible and of the greatest service to you. Therefore, all new patient appointments are blocked for two hours with flexibility to extend to four hours, if necessary.

For this reason, all new patients who fail to cancel within two, full business days will be charged for a 1-1/2 hour appointment.

This fee is non-refundable.

Patients who repeatedly fail to appropriately cancel appointments will be required to pay in advance for subsequent appointments.

Insurance & Billing

Minnesota Personalized Medicine is a private, independent, “micro”-medical practice. Therefore, we do not participate in any insurance programs.

While we are considered "out-of-network," all patients will receive a “superbill” at the end of their appointment which can be submitted to insurance for consideration of partial reimbursement.

Medicare

Minnesota Personalized Medicine does not participate in Medicare.

All Medicare patients are required to review and sign a separate, private contract before being seen.

If you are a new Medicare patient, be prepared to review and sign this prior to your first appointment.  This is to document compliance with Federal Medicare law.

Consultative Fees

Your appointment with Minnesota Personalized Medicine is an investment in your health and optimal wellbeing. With each appointment, you have the opportunity to purchase our practitioners’ time and expertise.

Documentation

Paperwork will be completed upon request at the time of your appointment when possible. (i.e. Authorizations, letters of medical necessity, etc.) There will be a charge of $50 per report or more based on complexity if the reports are required outside of appointment times. The hourly rate for more complicated reports will be the customary hourly rate. There may be charges for review of past medical records if they are more complex.

If there is a change in prescription or treatment plan requiring documentation in the patient’s chart, there will be a minimum $25 charge or the customary hourly charge for more complex consultations.

Laboratory Tests

Laboratory tests can be billed directly to you or your insurer, depending upon your preference, unless otherwise specified.

Laboratory tests can be done onsite; at your local clinic; at your nearest Quest Diagnostics lab; or within the Allina, Fairview, HealthEast, North Memorial or Park Nicollet systems.

Onsite laboratory tests can be purchased from Minnesota Personalized Medicine at a great discount from conventional laboratory tests. These can be applied to your insurance deductible or health savings account (HSA). They can also be billed directly to your insurer.

If the tests are not covered, or if your deductible is not yet met, the least expensive route would be to pay out-of-pocket for the tests. A complete list of prices is available under Pricing Transparency.

Miscellaneous

Fees for clinic seminars and forums will vary based on the specific venue and topic.

Pricing Transparency

All registered patients at Minnesota Personalized Medicine can purchase the following services:

Gregory A. Plotnikoff, MD, MTS, FACP – $450 per billable hour

Kathleen Hopkins, DO, ACOFP, IFMCP – $400 per billable hour

Vicky J. Grossman, BS, BCTMB, CHWC, CA – $125 per billable hour

Integrator Services – $100 per billable hour

Blood Draw/Phlebotomist Services (Includes administrative fee) – $75

Laboratory Test Kits – $25 per kit

Laboratory Test Ordering (In-house) – Free

Laboratory Test Ordering (Outside clinics or hospitals) – $25

Letters documenting medical needs, services &/or exemptions – $50

Record Release, in person, to the registered patient – Free

Record Release, with written permission, to insurance company – Free

Record Release, with written permission, to all others – $50

Record Review – Based on physician/practitioner services pricing listed above

Supplements – Sold at approx. 25% off retail pricing

Credit Card Reprocessing Fee – $20

Pricing effective 11/20/19

Payment

When you schedule your appointment, we will request a credit card to keep in our secure, HIPAA-compliant database in order to hold the appointment. No charges will be applied to your credit card unless you miss or cancel an appointment without following our cancellation guidelines.

Payment for services will be due at the time of service.

A complete price list of services is available under Pricing Transparency.

While Visa or MasterCard is accepted, checks are preferred.

Privacy

Your privacy is the utmost importance to us.

As at all medical clinics, Minnesota Personalized Medicine will ask that you acknowledge that you have read and reviewed our HIPAA Notice of Privacy Policies. These will be provided for you at your first appointment.

Minnesota Personalized Medicine has gone to great lengths to protect your medical privacy. This includes a thorough and ongoing review of the information technology (IT) infrastructure by Bayon IT Health Consultants.

The clinic is Ethernet-based and password-protected with appropriate firewalls. All written documentation and any documents with patient information are shredded immediately after their necessary use.

The clinic also has multiple, physical locks and an alarm system. The building itself is locked after 7 PM and on weekends.

The patient portal access to our electronic medical record database is completely HIPAA-compliant. We request that all patient communication take place through the patient portal rather than by regular email or voicemail. However, we do welcome phone calls during clinic hours.

Please note that we do not release any information to any other party without your explicit written permission. We also do not provide any medical details about your care over the phone without you providing a password established at your first appointment.

We will provide printed copies of your information only in-person in the clinic. All patients will have access to their medical information via our password-protected patient portal.

HIPAA Notice

Our HIPAA Notice of Privacy Policies describes how medical information about you may be used and disclosed and how you can get access to this information. Please review it carefully.

If you have any questions about this notice, please contact Angie Lillehei, our HIPAA Compliance Officer.

Our Obligations

We are required by law to:

  • Maintain the privacy of protected health information
  • Give you this notice of our legal duties and privacy practices regarding health information about you
  • Follow the terms of our notice that are currently in effect

How We May Use and Disclose Health Information

The following describes the ways we may use and disclose health information that identifies you (“Health information”). Except for the purposes described below, we will use and disclose Health Information only with your written permission. You may revoke such permission at any time by writing our practice HIPAA compliance officer.

For Treatment

We may use and disclose Health Information for your treatment and to provide you with treatment-related health care services. For example, we may disclose Health Information to doctors, nurses, technicians, or other personnel, including people outside our office, who are involved in your medical care. 

For Payment

We may use and disclose Health Information so that we or others may bill and receive payment from you, an insurance company or third party for the treatment and services you received. For example, we may give your health plan information about you so that they will pay for your treatment.

For Health Care Operations

We may use and disclose Health Information for health care operations purposes. These uses and disclosures are necessary to make sure that all of our patients receive quality care and to operate and manage our office. For example, we may use and disclose information to make sure the obstetrical or gynecological care you receive is of the highest quality. We also may share information with other entities what have a relationship with you (for example, your health plan) for their health care operation activities.

Appointment Reminders

Treatment Alternatives and Health Related Benefits and Services. We may use and disclose Health Information to tell you about treatment alternatives or health-related benefits and services that may be of interest to you.

Individuals Involved in Your Care Payment for Your Care

When appropriate, we may share Health Information with a person who is involved in your medical care or payment for your care, such as your family or a close friend. We also may notify your family about your location or general condition or disclose such information to an entity assisting in a disaster relief effort.

Effective April 25, 2016

Download as PDF

Communication

We encourage the use of our HIPAA-compliant patient portal messaging rather than routine email. A link to our patient portal can be found in the top, right corner of our website.

Simple inquiries sent by existing patients through our patient portal will be answered at no charge.

 

Clinic Environment

At Minnesota Personalized Medicine, we strive to be a safe environment in every sense of the word.

The clinic space consists of minimal VOC-emitting materials and is served by a NASA-designed air purifier similar to that used in the space shuttle. The water is provided through the best possible water purifier and is alkalinized to a pH of 8.5. There is no WiFi internet service in the clinic. We are also committed to using non-toxic cleaning products and to optimizing recyclable/reusable products.

We strive to be a scent-safe environment. We ask that all patients and family members refrain from the use of perfumes or other scented products when visiting the clinic. These can adversely affect the health of our patients with allergies or chemical sensitivities.

Our Instructional Videos

Detailed instructions on how to complete each lab test kit are available below. Just click on the test name to view the video.

If you don’t already have a follow-up appointment scheduled, please call us at 612.345.5029 to schedule one. We will review your test results with your practitioner at that time.

CDSA 2.0 (Random) w/ Parasitology Instructional Video

CDSA 2.0 (Random) w/o Parasitology Instructional Video

GI Effects Stool Profiles Instructional Video

NutrEval FMV Amino Acids Instructional Video

NeuroLab Instructional Video

Test Kit Instructions
NeuroLab Urine & Saliva Test

DUTCH Test Instructional VideoTest Kit Instructions
DUTCH Test

DDI 24-Hour Urine Test Instructional VideoTest Kit Instructions
DDI Urine for Iodine Test

Frequently Asked Questions (FAQ)

Have questions before making an appointment? Read our frequently asked questions here.

What is personalized medicine?

Minnesota Personalized Medicine focuses on the health of individuals.

Personalized or individualized medicine is not the same as population-health medicine. This is an important distinction from conventional or mainstream medicine. We focus on the health of an individual and not on the health of an entire population.

This shift in focus is why the standard of care at Minnesota Personalized Medicine may differ in some areas from those standards deemed acceptable by the Minnesota Medical Association, the Minnesota State Board of Medical Practice, the American Medical Association, the American College of Physicians, and many other organizations who are thought to represent the standard of conventional medical care. These thoughtful organizations ensure excellent care that works well “on average, for most people.”

Instead, for the individuals we serve, Minnesota Personalized Medicine’s standards are consistent with those of the American Holistic Medical Association, the American Board of Integrative Medicine, and the Institute of Functional Medicine.

What is consultative care?

Consultative care is specialized support for you and your health team. We cannot provide primary care in the usual sense of the term. Because of this, we encourage you to have a primary care physician within the usual and customary insurance system.

Since we are not participating providers in the insurance industry, this means that should you ever require certain expensive procedures, they may be covered only if ordered through an “in-network” physician.

Please also note that we are not an emergency room or urgent care facility. Serious problems such as acute chest pain, shortness, of breath, severe abdominal pain, etc., should be handled in an acute care setting or by calling 911.

Do you take private insurance?

Minnesota Personalized Medicine is a private, independent, “micro”-medical practice. Therefore, we do not participate in any insurance programs.

While we are considered "out-of-network," all patients will receive a “superbill” at the end of their appointment which can be submitted to insurance for consideration of partial reimbursement.

Do you take Medicare?

Minnesota Personalized Medicine does not participate in Medicare.

All Medicare patients are required to review and sign a separate, private contract before being seen.

If you are a new Medicare patient, be prepared to review and sign this prior to your first appointment.  This is to document compliance with Federal Medicare law.

Will insurance cover my lab tests?

Usual labs can be drawn at most outpatient labs.

Most labs are covered depending on your deductible and out-of-network plan. Please contact your insurance carrier for specific coverage questions.

Options for these blood draws:

a. Minnesota Personalized Medicine
Labs sent to Quest Lab.
Quest Lab bills your insurance.
OR you can pay a discounted cash price to MPM at your lab visit.

There is a $75 blood draw fee.

Please call us at 612.345.5029 to schedule.

b. Your lab order can be faxed to a lab location of your choice. There is a $25 send out fee
That lab will bill your insurance.

c. You can take your Action Plan with your lab order and check to see if your primary care practitioner will order them for you at your primary care clinic lab. (Some primary care practitioners are willing to do this if you are being seen frequently and have other labs being drawn.)

You would need to request that labs be sent to MPM at our fax # 1-612-3957 or send them to us via OnPatient.

That lab will bill your insurance.

How can I find instructions for my lab test collection kit?

We have instructional videos for your test kit available on our Resources webpage just above the FAQ.

We also provide instructions in the lab kit. Please call us at 612.345.5029 if you need an additional copy.

What if I have questions about my lab bill?

Please contact the billing number listed on the bill.

Where can I purchase the supplements recommended by my practitioner?

Minnesota Personalized Medicine sells supplements and health-promoting products.

We offer direct access to a limited number of supplements at the clinic. We only sell the highest quality supplements. All supplements are sold at approximately 25% off retail pricing.

We encourage all patients to purchase recommended prescriptions or nutraceuticals (dietary supplements) from the vendor of their choice. There is no obligation to purchase supplements at our clinic. However, many supplements may be found in lower quality versions elsewhere. Therefore, we strongly encourage verifying the quality before buying from another vendor.

Please comparison shop for the best prices. If you find the same products are available for a lower price, please let us know. We will share this information with other patients.

Do you offer parking?

We offer FREE parking to all of our patients for the duration of their appointment available in two parking lots which are adjacent to our building. Please see the map above for details.

Our Willow Parking Lot is accessible from Willow Street, adjoining our building entrance. Here, we have guaranteed parking in spaces #1 and #11. Our building also has a designated handicapped parking (available to all building guests) next to space #1.

Our Spruce Parking Lot is accessible only from Spruce Place, a one-way street running south to north after turning from W. 15th Street. The lot entrance is the second driveway on the left across the street from the Emerson Spanish Immersion School. Here, we offer parking in spaces #31-36 and #47.

Free, two-hour parking and meters are also available along Willow Street and W. 15th Street.

Click HERE for a map and details.