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1409 Willow Street, Suite 501
Minneapolis, MN 55403
Phone 612-345-5029
Fax 1-612-392-3957

Resources & FAQ

Our Clinic Policies

Prior to your first appointment, we will provide you with a hard copy of our Clinic Policies. You will be asked to sign an acknowledgment that you have received and understand these policies.

Our Clinic Policies acknowledge that progressive medical standards and approaches may be a significant part of your treatment regimen at Minnesota Personalized Medicine.

Click on each heading below to learn more about our Clinic Policies.

Appointments

Your appointment with Minnesota Personalized Medicine is an investment in your health and optimal wellbeing. With each appointment, you have the opportunity to purchase our practitioners’ time and expertise.

We encourage advance preparation for each appointment to minimize cost.

New Patient Appointments

New patient appointments, including assessments and a co-created action plan, typically require 2-4 hours of time depending on the case’s complexity and the amount of preparation needed. This includes medical record review and face-to-face time with one of our practitioners.

At times, preparation may require comprehensive review of large amounts of data. (e.g. Medical records, etc.) Please note that the time required may be billed for this service.

Before your new patient appointment, we will send you an extensive Welcome Packet that will ask you to share your story beyond the usual impersonal information requests. Upon your arrival, we will also have additional self-assessment questionnaires for you to complete.

Follow-Up Appointments

Follow-up appointments will be scheduled in accordance with complexity and time required. These will range from 1/2 hour to two hours. These appointments can be done onsite or by phone.

Phone Consultations

Phone consultations are available upon request and require appropriate scheduling.

Phone consultations will be charged at the customary hourly rates plus 0.1 hours for administrative time. Payment will be requested in advance by credit card or check.

Home Visits

We offer home visits by select practitioners as a means of being flexible and of the greatest service to you.

Home visits, including assessments and a co-created action plan, require 2-4 hours of time depending on the case’s complexity and advanced preparation needed.

In addition to the practitioner’s hourly rate, there is also a transportation rate.

All home visits greater than 25 miles from Minnesota Personalized Medicine must be approved by the practitioner.

Overall

Our responsibilities for medical consultation are no different than from any other medical clinic. Phone calls and emails, unless otherwise specified, are not a substitute for appropriate clinic follow-up.

We encourage follow-up in a timely fashion based on our suggested schedule. If this is not possible, this may preclude our capacity to consult with you.

Changes in treatment plans requiring documentation will be done only by in-person appointment or specified telephone and/or patient portal messaging consultation.

We strongly recommend that all patients adhere to the recommended follow-up appointment plan. If circumstances have prevented follow-up appointments for more than three months past the recommended time, another follow-up appointment will be required before any additional refills or medical orders can be authorized.

Insurance

Minnesota Personalized Medicine is a private, independent, “micro”-medical practice. Therefore, we do not participate in any insurance programs.

While we are considered out-of-network, all patients will receive a superbill at the end of their appointment which can be submitted to insurance for consideration of partial reimbursement.

Medicare

Minnesota Personalized Medicine does not participate in Medicare.

All Medicare patients are required to review and sign a separate, private contract before being seen. If you are a new Medicare patient, be prepared to review and sign this prior to your new patient appointment. This is to document compliance with Federal Medicare law.

Laboratory Tests

Lab tests may be covered by insurance or paid for using a health savings account (HSA).

We use Quest Diagnostics for many lab tests.

For specialty lab tests, we use a variety of labs that may or may not be covered by insurance.

Please contact your insurance company directly with specific coverage questions.

Payment

When you schedule your appointment, we will request a credit card to keep in our secure, HIPAA-compliant database in order to hold the appointment. No charges will be applied to your credit card unless you miss or cancel an appointment without following our cancelation guidelines.

Payment for services will be due at the time of service unless otherwise noted.

A complete price list of services is available under Pricing Transparency.

While American Express, Visa and MasterCard are accepted, checks are preferred.

Cancelations

We strive to be flexible and to be of the greatest service to you. Therefore, all new patient appointments are blocked for 2-3 hours with flexibility to extend to four hours, if necessary.

For this reason, all new patients who fail to cancel within two, full business days will be charged for a 1-1/2 hour appointment. This fee is non-refundable.

Patients who repeatedly fail to appropriately cancel appointments will be required to pay in advance for subsequent appointments.

Pricing Transparency

All registered patients at Minnesota Personalized Medicine can purchase the following services:

Gregory A. Plotnikoff, MD, MTS, FACP – $480 per billable hour

Tara Doyle, MD, FAIHM, ABOIM, ABIHM – $450 per billable hour

Kathleen Hopkins, DO, ACOFP, IFMCP – $430 per billable hour

Blood Draw/Phlebotomist Services (Includes administrative fee) – $75

Credit Card Reprocessing Fee – $20

Laboratory Test Kits – $25 per kit

Laboratory Test Ordering (In-clinic) – Free

Laboratory Test Ordering (Outpatient clinics or hospitals) – $25

Outside Prescription Management – $25

Outside Record Review – Based on practitioner hourly rate

Paperwork (i.e. Authorizations, letters of medical necessity, etc.) – $50+ based on complexity

PRP Treatment – $875 (Single treatment)

Record Release (For health practitioners & insurance) – Free

Supplements – Sold at approx. 25% off retail pricing

Pricing effective 11/25/20

Documentation

Paperwork will be completed upon request at the time of your appointment when possible. (i.e. Authorizations, letters of medical necessity, etc.) There will be a charge of $50 per report or more based on complexity if the reports are required outside of appointment times. The hourly rate for more complicated reports will be the customary hourly rate. There may be charges for review of past medical records if they are more complex.

If there is a change in prescription or treatment plan requiring documentation in the patient’s chart, there will be a minimum $25 charge or the customary hourly charge for more complex consultations.

Supplements

We often recommend supplements, vitamins, amino acids or other substances for therapeutic or preventive purposes. These may sometimes be administered by IV infusion.

We do not profit from in-clinic sales of any supplements.

We offer direct access to a limited number of supplements at the clinic. We only sell the highest quality supplements. All supplements are sold at approximately 25% off retail pricing.

We also established an affiliate relationship with Fullscript.com and Wellevate.me where our patients can order the supplements that we recommended. All proceeds from online sales support the clinic’s research and publication mission.

We encourage all patients to purchase recommended supplements from the vendor of their choice. There is no obligation to purchase them at our clinic or through our online partners. However, many supplements may be found in lower quality versions elsewhere. Therefore, we strongly encourage verifying the quality before buying from another vendor.

Please comparison shop for the best prices. If you find the same products are available for a lower price, please let us know. We will share this information with other patients.

Miscellaneous

Fees for clinic seminars and forums will vary based on the specific venue and topic.

HIPAA Notice of Privacy Practices

This notice describes how medical information about you may be used and disclosed and how you can get access to this information. Please review it carefully.

If you have any questions about this notice, please contact Angie Lillehei, HIPAA Compliance Officer, at Minnesota Personalized Medicine. 

OUR OBLIGATIONS

We are required by law to:

  • Maintain the privacy of protected health information
  • Give you this notice of our legal duties and privacy practices regarding health information about you
  • Follow terms of our notice that is currently in effect

HOW WE MAY USE AND DISCLOSE HEALTH INFORMATION

The following describes the ways we may use and disclose health information that identifies you (“Health Information”). Except for the purposes described below, we will use and disclose Health Information only with your written permission. You may revoke such permission at any time by writing our practice HIPAA compliance officer.

For Treatment: We may use and disclose Health Information for your treatment and to provide you with treatment-related health care services. For example, we may disclose Health Information to doctors, nurses, technicians, or other personnel, including people outside our office, who are involved in your medical care. 

For Payment: We may use and disclose Health Information so that we or others may bill and receive payment from you, an insurance company or third party for the treatment and services you received. For example, we may give your health plan information about you so that they will pay for your treatment.

For Health Care Operations: We may use and disclose Health Information for health care operations purposes. These uses and disclosures are necessary to make sure that all of our patients receive quality care and to operate and manage our office. For example, we may use and disclose information to make sure the obstetrical or gynecological care you receive is of the highest quality. We also may share information with other entities what have a relationship with you (for example, your health plan) for their health care operation activities.

Appointment Reminders: Treatment Alternatives and Health Related Benefits and Services. We may use and disclose Health Information to tell you about treatment alternatives or health-related benefits and services that may be of interest to you.

Individuals Involved in Your Care Payment for Your Care: When appropriate, we may share Health Information with a person who is involved in your medical care or payment for your care, such as your family or a close friend. We also may notify your family about your location or general condition or disclose such information to an entity assisting in a disaster relief effort.

Public Health Activities: We may use and disclose Health Information for public health activities including disease control and work related injury cases.

Updated 2/26/20

Privacy

Your privacy is the utmost importance to us.

As at all medical clinics, Minnesota Personalized Medicine will ask that you acknowledge that you have read and reviewed the government’s Notification of Privacy Policies. These will be provided for you at your new patient appointment.

Minnesota Personalized Medicine has gone to great lengths to protect your medical privacy. This includes a thorough and ongoing review of our information technology (IT) infrastructure by Bayon IT Health Consultants.

The clinic is Ethernet-based and password-protected with appropriate firewalls. All written documentation and any documents with patient information are shredded immediately after their necessary use.

The clinic also has multiple physical locks and an alarm system. The building itself is locked after 7 PM and on weekends.

The patient portal access to our electronic medical record database is completely HIPPA-compliant. We request that all patient communication take place through the patient portal rather than by email or voicemail. However, we do welcome phone calls during clinic hours.

Please note that we do not release any information to any other party without your explicit written permission. We also do not provide any medical details about your care over the phone without you providing a password established at your first appointment.

We will provide printed copies of your information only in-person in the clinic. All patients will have access to their medical information via our password-protected patient portal.

Communication

We encourage the use of our HIPAA-compliant patient portal, OnPatient, for messaging rather than routine email. Routine email is not HIPAA-compliant and, therefore, makes us subject to hefty federal fines.

A link to our patient portal can be found in the top, right corner of our website.

We generally only answer messages for registered patients. Simple inquiries sent by registered patients through our patient portal will be answered at no charge.

More complex documentation will be charged at $25+ depending on time required. (e.g. Prescription changes, treatment plan changes, medical needs, services &/or exemptions, etc.) Details are available under Pricing Transparency.

Clinic Environment

At Minnesota Personalized Medicine, we strive to be a safe environment in every sense of the word.

The clinic space consists of minimal VOC-emitting materials and is served by a NASA-designed air purifier similar to that used in the space shuttle. There is no WiFi internet service in the clinic. We are also committed to using non-toxic cleaning products and to optimizing recyclable/reusable products.

We strive to be a scent-safe environment.

We ask that all patients and family members refrain from the use of perfumes or other scented products when visiting the clinic. These can adversely affect the health of our patients with allergies or chemical sensitivities.

Frequently Asked Questions (FAQ)

Have questions before making an appointment? Read our frequently asked questions here.

What is personalized medicine?

Personalized or individualized medicine is not the same as population-health medicine. This is an important distinction from conventional or mainstream medicine. We focus on the health of an individual and not on the health of an entire population.

This shift in focus is why the standard of care at Minnesota Personalized Medicine may differ in some areas from those standards deemed acceptable by the Minnesota Medical Association, the Minnesota State Board of Medical Practice, the American Medical Association, the American College of Physicians, and many other organizations who are thought to represent the standard of conventional medical care. These thoughtful organizations ensure excellent care that works well “on average, for most people.”

For the individuals we serve, Minnesota Personalized Medicine’s standards are also consistent with those of the American Holistic Medical Association, the American Board of Integrative Medicine, and the Institute of Functional Medicine.

What is consultative care?

Consultative care is specialized support for you and your health team. We cannot provide primary care in the usual sense of the term. Because of this, we encourage you to have a primary care physician within the usual and customary insurance system.

Since we are not participating practitioners in the insurance industry, this means that should you ever require certain expensive procedures, they may be covered only if ordered through an “in-network” physician.

Please also note that we are not an emergency room or urgent care facility. Serious problems such as acute chest pain, shortness, of breath, severe abdominal pain, etc., should be handled in an acute care setting or by calling 911.

Do you take private insurance?

Minnesota Personalized Medicine is a private, independent, “micro”-medical practice. Therefore, we do not participate in any insurance programs.

While we are considered "out-of-network," all patients will receive a “superbill” at the end of their appointment which can be submitted to insurance for consideration of partial reimbursement.

Do you take Medicare?

Minnesota Personalized Medicine does not participate in Medicare.

All Medicare patients are required to review and sign a separate, private contract before being seen.

If you are a new Medicare patient, be prepared to review and sign this prior to your first appointment.  This is to document compliance with Federal Medicare law.

What kind of lab tests are typically ordered?

We may order blood, urine, stool and/or saliva lab tests as part of your care at our clinic.

Will insurance cover my lab tests?

Many lab tests are covered by insurance depending on your deductible and/or your out-of-network plan.

Please contact your insurance company for specific coverage questions.

How can I find instructions for my lab test collection kit?

We have instructional videos for your test kit available on our this page just above the FAQ section.

We also provide instructions in the lab kit. Please call us at 612-345-5029 if you need an additional copy.

Can I have blood drawn at Minnesota Personalized Medicine?

Yes.

Blood samples drawn at our clinic are sent to Quest Diagnostics for testing. Quest Diagnostics will then bill your insurance company directly for the lab test(s). An additional option is to not bill insurance but pay a deeply discounted cash price on the day of your lab appointment prior to your blood draw.

Your lab test results will be reviewed with you by your practitioner at your follow-up appointment.

There is a $75 blood draw fee when blood is drawn at our clinic. Personal check or credit card payments are accepted at the time of your lab appointment.

What if I prefer to have blood drawn at an outpatient lab instead?

Lab tests can be done onsite; at your local clinic; at your nearest Quest Diagnostics lab; or within the Allina, Fairview, HealthEast, North Memorial, or Park Nicollet systems.

If you choose to have blood drawn at an outpatient lab, we will fax your lab order to the outpatient lab of your choice.

There is a $25 fee for our clinic to send your lab order to an outpatient lab. That lab will then bill your insurance for your lab test.

Your lab test results will be reviewed with you by your practitioner at your follow-up appointment.

Can I have my lab tests ordered through my primary care physician?

Your primary care physician may be willing to order our lab tests for you if you are being seen by them frequently and have other lab samples being drawn. This may allow you to have your lab tests covered by your insurance company depending on your insurance coverage.

We recommend that you contact your primary care physician to confirm.

You may need to provide your primary care physician with a copy of your Action Plan, so they know what tests are being requested by our practitioner. They can then order the lab tests for you at your primary care clinic lab.

Please be sure to request that your lab test results are faxed to our clinic at 1-612-392-3957. The lab must enter 1-612 even when dialing from the 612 area code.

If you prefer to send your lab test results to us via our OnPatient portal, please message us through the portal or call us at 612-345-5029 to confirm that we received them.

What if I have questions about my lab bill?

Please contact the billing number listed on the bill.

Where can I purchase the supplements recommended by my practitioner?

We often recommend supplements, vitamins, amino acids or other substances for therapeutic or preventive purposes. These may sometimes be administered by IV infusion.

We do not profit from in-clinic sales of any supplements.

We offer direct access to a limited number of supplements at the clinic. We only sell the highest quality supplements. All supplements are sold at approximately 25% off retail pricing.

We also established an affiliate relationship with Fullscript.com and Wellevate.me where our patients can order the supplements that we recommended. All proceeds from online sales support the clinic’s research and publication mission.

We encourage all patients to purchase recommended supplements from the vendor of their choice. There is no obligation to purchase them at our clinic or through our online partners. However, many supplements may be found in lower quality versions elsewhere. Therefore, we strongly encourage verifying the quality before buying from another vendor.

Please comparison shop for the best prices. If you find the same products are available for a lower price, please let us know. We will share this information with other patients.

Do you offer parking?

We offer FREE parking to all of our patients for the duration of their appointment available in two parking lots which are adjacent to our building. Please see the map above for details.

Our Willow Parking Lot is accessible from Willow Street, adjoining our building entrance. Here, we have guaranteed parking in spaces #1 and #11. Our building also has a designated handicapped parking (available to all building guests) next to space #1.

Our Spruce Parking Lot is accessible only from Spruce Place, a one-way street running south to north after turning from W. 15th Street. The lot entrance is the second driveway on the left across the street from the Emerson Spanish Immersion School. Here, we offer parking in spaces #31-36 and #47.

Free, two-hour parking and meters are also available along Willow Street and W. 15th Street.

Click HERE for a map and details.

Our Instructional Videos

Detailed instructions on how to complete each lab test kit are available below. Just click on the test name to view the video.

If you don’t already have a follow-up appointment scheduled, please call us at (612) 345-5029 to schedule one. We will review your test results with your practitioner at that time.

CDSA 2.0 (Random) w/ Parasitology Instructional Video

CDSA 2.0 (Random) w/o Parasitology Instructional Video

GI Effects Stool Profiles Instructional Video

NutrEval FMV Amino Acids Instructional Video

NeuroLab Instructional Video

Test Kit Instructions
NeuroLab Urine & Saliva Test

DUTCH Test Instructional VideoTest Kit Instructions
DUTCH Test

DDI 24-Hour Urine Test Instructional VideoTest Kit Instructions
DDI Urine for Iodine Test

Our Patient Forms

Prior to your appointment, we will send you an email with details to help you plan for your time with your practitioner, as well as a request for you to share your story with us. We will gather your story by asking you to complete several forms. 

While some forms will be emailed to you directly, we have made several available below. Just click on the form name to download a copy to your device. You can then view, print and submit the completed form(s) to us by following the instructions in your email.

As always, we are available at (612) 345-5029 to answer any questions you may have.

We look forward to working with you on your path to optimal health.

Click here to download our WELCOME PACKET shown below
(Including our HIPAA Consent Form & Clinic Policies)

MPM Welcome Packet PDF_08.11.20

Click here to download our RELEASE FORM shown below

Release to MPM PDF_04.21.20

Click here to download our MEDICARE OPT OUT FORM shown below

MPM Medicare Opt Out Form PDF_04.30.20

Click here to download our NEW PATIENT ASSESSMENT PACKET shown below

MPM New Patient Assessment Packet PDF_05.05.20