Our Clinic Policies
Prior to your first appointment, we will provide you with a hard copy of our Clinic Policies. You will be asked to sign an acknowledgment that you have received and understand these policies. This document acknowledges that progressive medical standards and approaches may be a significant part of your treatment regimen at Minnesota Personalized Medicine.
- 1: Consultative Care
- 2: Personalized Medicine
- 3: Appointments
- 4: Cancellations
- 5: Billing & Insurance
- 6: Pricing Transparency
- 7: Privacy
- 8: HIPAA Notice
- 9: Clinic Environment
Minnesota Personalized Medicine is consultative care.
Consultative care is specialized support for you and your health team. We cannot provide primary care in the usual sense of the term. Because of this, we encourage you to have a primary care physician within the usual and customary insurance system.
Since we are not participating providers in the insurance industry, this means that should you ever require certain expensive procedures, they may be covered only if ordered through an “in-network” physician.
Please also note that we are not an emergency room or urgent care facility. Serious problems such as acute chest pain, shortness, of breath, severe abdominal pain, etc., should be handled in an acute care setting or by calling 911.
Minnesota Personalized Medicine focuses on the health of individuals.
Personalized or individualized medicine is not the same as population-health medicine. This is an important distinction from conventional or mainstream medicine. We focus on the health of an individual and not on the health of an entire population.
This shift in focus is why the standard of care at Minnesota Personalized Medicine may differ in some areas from those standards deemed acceptable by the Minnesota Medical Association, the Minnesota State Board of Medical Practice, the American Medical Association, the American College of Physicians, and many other organizations who are thought to represent the standard of conventional medical care. These thoughtful organizations ensure excellent care that works well “on average, for most people.”
Instead, for the individuals we serve, Minnesota Personalized Medicine’s standards are consistent with those of the American Holistic Medical Association, the American Board of Integrative Medicine, and the Institute of Functional Medicine.
New Patient Appointments & Follow-Up
Our responsibilities for medical consultation are no different than from any other medical clinic. Phone calls and emails, unless otherwise specified, are not a substitute for appropriate clinic follow-up.
We encourage follow-up in a timely fashion based on our suggested schedule. If this is not possible, this may preclude our capacity to consult with you.
Changes in treatment plans requiring documentation will be done only by in-person appointment or specified telephone and/or patient portal messaging consultation.
We strongly recommend that all patients adhere to the recommended follow-up appointment plan. If circumstances have prevented follow-up appointments for more than three months past the recommended time, another follow-up appointment will be required before any additional refills or medical orders can be authorized.
Patient Portal Messaging: Simple inquiries by existing patients will be answered at no charge. If there is a change in prescription or treatment plan requiring documentation in the patient’s chart, there will be a minimum $25 charge or the customary hourly charge for more complex consultations.
Emails: We encourage the use of our HIPAA-compliant patient portal messaging rather than routine email. We generally only answer email inquiries for registered patients.
Phone Consultations: Phone consultations are available upon request and require appropriate scheduling.
We strive to be flexible and of the greatest service to you. Therefore, all new patient appointments are blocked for two hours with flexibility to extend to four hours, if necessary. For this reason, all new patients who fail to cancel within two, full business days will be charged for a 1-1/2 hour appointment. This fee is non-refundable.
Patients who repeatedly fail to appropriately cancel appointments will be required to pay in advance for subsequent appointments.
Minnesota Personalized Medicine is a private, independent, “micro”-medical practice.
Insurance: Minnesota Personalized Medicine does not participate in any insurance programs. This means that we are considered “out-of-network.” All patients will receive a “superbill” at the end of their appointment. This “superbill” can be submitted to your insurer for consideration of partial reimbursement.
Medicare: Minnesota Personalized Medicine does not participate in Medicare. All Medicare patients are required to review and sign a separate, private contract before being seen. If you are a new Medicare patient, be prepared to review and sign this prior to your first appointment. This is to document compliance with Federal Medicare law.
Consultative Fees: Your appointment with Minnesota Personalized Medicine is an investment in your health and optimal wellbeing. With each appointment, you have the opportunity to purchase our practitioners’ time and expertise.
Payment: When you schedule your new patient appointment, we will request a credit card to keep in our secure, HIPAA-compliant database in order to hold the appointment. No charges will be applied to your credit card unless you miss or cancel an appointment without following our cancellation guidelines.
Payment for services is due at the time of service.
A complete price list of services is available under Pricing Transparency.
While Visa or MasterCard is accepted, checks are preferred.
New Patient Appointments: New patient appointments, including assessments and a co-created action plan, require 2-4 hours of time depending on the case’s complexity and the amount of preparation needed. This includes medical record review, face-to-face time with one of our practitioners, as well as additional time with one of our Integrators. At times, pre-preparation may require comprehensive review of large amounts of data. Please note that the time required may be billed for this service.
We encourage advance preparation for each appointment to minimize cost. Before your first appointment, we will send you an extensive Welcome Packet that asks you to share your story beyond the usual impersonal information requests. Upon your arrival, we will also have additional self-assessment questionnaires for you to complete.
Follow-Up Appointments: Follow-up appointments will be scheduled in accordance with complexity and time required. These will range from 1/2 hour to two hours. These appointments can be done onsite or by phone.
Phone Consultations: Phone consultations will be charged at the customary hourly rates. Payment will be requested in advance by credit card or check.
Paperwork: Paperwork will be completed upon request at the time of your appointment when possible. (i.e. Authorizations, letters of medical necessity, etc.) There will be a charge of $50 per report or more based on complexity if the reports are required outside of appointment times. The hourly rate for more complicated reports will be the customary hourly rate. There may be charges for review of past medical records if they are more complex.
Laboratory Fees: Laboratory tests can be billed directly to you or your insurer, depending upon your preference, unless otherwise specified.
Laboratory tests can be done onsite; at your local clinic; at your nearest Quest Diagnostics lab; or within the Allina, Fairview, HealthEast, North Memorial, or Park Nicollet systems.
Onsite laboratory tests can be purchased from Minnesota Personalized Medicine at a great discount from conventional laboratory tests. These can be applied to your insurance deductible or health savings account (HSA). They can also be billed directly to your insurer.
If the tests are not covered, or if your deductible is not yet met, the least expensive route would be to pay out-of-pocket for the tests. A complete test price list is available under Pricing Transparency.
Miscellaneous: Fees for clinic seminars and forums will vary based on the specific venue and topic.
All registered patients at Minnesota Personalized Medicine can purchase the following services:
Pricing effective 3/1/19
Gregory A. Plotnikoff, MD, MTS, FACP – $450 per billable hour
Kathleen Hopkins, DO, ACOFP, IFMCP – $400 per billable hour
Erin Erickson, DNP, MPH, MA, FNP-C, WHNP-BC, IFMCP – $300 per billable hour
Vicky J. Grossman, BS, BCTMB, CHWC, CA – $125 per billable hour
Integrator Services – $100 per billable hour
Blood Draw/Phlebotomist Services (Includes administrative fee) – $75
Body/Sound Chair – Free with new patient appointment, then $25 per session
Laboratory Test Kits – $25 per kit
Laboratory Test Ordering (In-house) – Free
Laboratory Test Ordering (Outside clinics or hospitals) – $25
Letters documenting medical needs, services &/or exemptions – $50
Record Release, in person, to the registered patient – Free
Record Release, with written permission, to insurance company – Free
Record Release, with written permission, to all others – $50
Record Review – Based on physician/practitioner services pricing listed above
Supplements – Sold at approx. 25% off retail pricing
Credit Card Reprocessing Fee – $20
Minnesota Personalized Medicine sells supplements and health-promoting products.
We offer direct access to a limited number of supplements at the clinic. We only sell the highest quality supplements. All supplements are sold at approximately 25% off retail pricing.
We encourage all patients to purchase recommended prescriptions or nutraceuticals (dietary supplements) from the vendor of their choice. There is no obligation to purchase them at this clinic. However, many supplements may be found in lower quality versions elsewhere. Therefore, we strongly encourage verifying the quality before buying from another vendor.
Please comparison shop for the best prices. If you find the same products are available for a lower price, please let us know. We will share this information with other patients.
Your privacy is the utmost importance to us.
As at all medical clinics, Minnesota Personalized Medicine will ask that you acknowledge that you have read and reviewed the government’s Notification of Privacy Policies. These will be provided for you at your first appointment.
Minnesota Personalized Medicine has gone to great lengths to protect your medical privacy. This includes a thorough and ongoing review of the information technology (IT) infrastructure by Bayon IT Health Consultants.
The clinic is Ethernet-based and password-protected with appropriate firewalls. All written documentation and any documents with patient information are shredded immediately after their necessary use.
The clinic also has multiple, physical locks and an alarm system. The building itself is locked after 7 PM and on weekends.
The patient portal access to our electronic medical record database is completely HIPAA-compliant. We request that all patient communication take place through the patient portal rather than by regular email or voicemail. However, we do welcome phone calls during clinic hours.
Please note that we do not release any information to any other party without your explicit written permission. We also do not provide any medical details about your care over the phone without you providing a password established at your first appointment.
We will provide printed copies of your information only in-person in the clinic. All patients will have access to their medical information via our password-protected patient portal.
At Minnesota Personalized Medicine, we strive to be a safe environment in every sense of the word.
The clinic space consists of minimal VOC-emitting materials and is served by a NASA-designed air purifier similar to that used in the space shuttle. The water is provided through the best possible water purifier and is alkalinized to a pH of 8.5. There is no WiFi internet service in the clinic. We are also committed to using non-toxic cleaning products and to optimizing recyclable/reusable products.
We strive to be a scent-safe environment. We ask that all patients and family members refrain from the use of perfumes or other scented products when visiting the clinic. These can adversely affect the health of our patients with allergies or chemical sensitivities.
Detailed instructions on how to complete each test collection kit are available below. Just click on the test name to view the video.
If you don’t already have a follow-up appointment scheduled, please call us at 612.345.5029 to schedule one. We will review your test results with your practitioner at that time.
Test Kit Instructions
NeuroLab Urine & Saliva Test